Returns Policy

Returns Policy

Overview

At Alta Vita, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we offer a straightforward returns policy to facilitate a hassle-free return or exchange process.

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Return and Exchange Period

We offer a 30-day return and exchange policy. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

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Eligibility for Returns

To be eligible for a return, please ensure that:

• The item is unused and in the same condition that you received it.
• The item is in its original packaging.
• You have the receipt or proof of purchase.

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Non-Returnable Items

Certain items are exempt from being returned, including:

• Personalized or customized items.
• Gift cards.
• Perishable goods.

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Return Process

To initiate a return or exchange:

1. Contact us at altavitaclothing@gmail.com with your order number and reason for return.
2. We will provide you with instructions on how and where to send your return.
3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

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Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

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Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at altavitaclothing@gmail.com.

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Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at altavitaclothing@gmail.com.

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Shipping Returns

To return your product, you should mail your product to the address provided upon contacting us.

Please note:

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Need Help?

Contact us at altavitaclothing@gmail.com for questions related to refunds and returns.

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This policy is subject to change without notice. Please review it periodically for any updates.